Fibre Channel Networking Global Support
Broadcom offers a complete portfolio of technical support and service offerings to help customers gain operational efficiencies and reduce business risk. Customers look to Global Support to design and deploy solutions for unique environments and to enable cost-effective growth. With more than two decades of industry-leading SAN expertise, Brocade Global Support enables today’s complex, data-intensive businesses to keep running smoothly and efficiently around the clock.
Essential Support
Essential Support is entry-level support offering 24x7 phone support with the Brocade Technical Assistance Center (TAC), online self-service tools, and your choice of hardware replacement Service Level Agreement (SLA).
Premier Support
Premier Support is the highest level of support we provide. It is a proactive, high-touch offering that includes all features of Brocade Essential Support (24x7 phone support with the Brocade Technical Assistance Center (TAC), online self-service tools, and your choice of hardware replacement SLA) plus access to Premier Monitoring--a remote network monitoring service and a Support Account Manager (SAM). Support Account Managers serve as the customer’s single point of contact for all support-related activities.
Add-on Support Menu
Brocade Global Support offers
several add-on features designed to augment the customer’s support contract by adding value and functionality. These features include Fast Pass to Expertise, Network Monitoring Service, Secure Service, and the Onsite Support Engineer.
Implementation, Migration and Residency Services
Brocade Premier Implementation and Migration Services provide customers with the knowledge and expertise required to optimize their Storage Area Networks throughout any phase of the product lifecycle. Our consultants leverage industry best practices and proven methodologies to plan, deploy, and manage all aspects of the customer’s environment.
In addition to one-time services, Brocade Resident Consultants are available for longer engagements.
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Why customers choose Brocade Support
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Benefits of Brocade Premier Support
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Outcomes of Brocade Support
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- 24x7 access to Brocade Storage Area Networking expertise
- Accelerated isolation and resolution of network issues
- Online support tools that simplify network management to improve overall efficiency
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- A Support Account Manager (SAM) who serves as the single point of contact for all support-related activities and escalations
- Enhanced Technical Assistance Center (TAC) response and escalation times
- Proactive support provided by the SAM, such as recommendations on software upgrades and releases, health checks, and more
- Access to Premier Monitoring, part of our remote network monitoring service
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- Customers see very few, if any, critical network events
- Faster time to resolution
- Network optimization through better maintenance and enhanced monitoring
- Customers can transition to new technology more efficiently
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How to get support with a Brocade Direct Support contract
Phone Support
North America: 1-800-752-8061 (Toll-free)
International: 1-669-234-1001 (Not toll-free)
See below for International Local Numbers
Europe, the Middle East and Africa
| Country |
Telephone Numbers |
| Belgium |
0800 81207 |
| Denmark |
8034 7643 |
| France |
0805 540900 |
| Germany |
0800 5894014 |
| Ireland |
1800 812550 |
| Italy |
800 917990 |
| Netherlands |
0800 0200166 |
| Portugal |
800 208848 |
| Spain |
900 814329 |
| Sweden |
020 1605926 |
| Switzerland |
0800 002383 |
| United Arab Emirates |
8000 4449431 |
| United Kingdom |
0800 1690405 |
Asia Pacific
| Country |
Telephone Numbers |
| Australia |
1800 047846 |
| China |
4009901485 |
| Hong Kong |
30713102 |
| India |
000800 4402091 |
| Japan |
0120 596600 |
| Korea |
Korea Telecom: 001 800 28 34 27 33
ONSE: 008 800 28 34 27 33
DaCom: 002 800 28 34 27 33 |
| Malaysia |
1800 220075 |
| New Zealand |
0508 397485 |
| Philippines |
Globelines, Globelines Payphones, Globe Handyphone, and Touch Mobile: 1800-89086383
PLDT or Smart Mobile Network: 1800-14410650 |
| Singapore |
001 800 28 34 27 33
631 72445 In Country Number, NOT Toll Free |
| Taiwan |
0800 666623 |
| Thailand |
001800 4417154 |
Latin America
| Country |
Telephone Numbers |
| Argentina |
548002665169 |
| Brazil |
08000474205 |
| Chile |
800395456 |
| Columbia |
018000125587 |
| Mexico |
018009250342 |
| Peru |
080078891 |
Software Downloads and License Management
Search for Software
Manage your Software Licenses
Community and Forums
Connect. Learn. Share. Visit the Brocade Community and join the dialog.
Support Resources
Security Advisories
End of Life List
Brocade Education
SAN Standards
Support Tools
