Fibre Channel Networking Global Support

Broadcom offers a complete portfolio of technical support and service offerings to help customers gain operational efficiencies and reduce business risk. Customers look to Global Support to design and deploy solutions for unique environments and to enable cost-effective growth. With more than two decades of industry-leading SAN expertise, Brocade Global Support enables today’s complex, data-intensive businesses to keep running smoothly and efficiently around the clock.

Essential Support
Premier Support
Add-on Support Menu
Implementation, Migration and Residency Services

 

Why customers choose Brocade Support

Benefits of Brocade Premier Support

Outcomes of Brocade Support

  • 24x7 access to Brocade Storage Area Networking expertise
  • Accelerated isolation and resolution of network issues
  • Online support tools that simplify network management to improve overall efficiency

 

  • A Support Account Manager (SAM) who serves as the single point of contact for all support-related activities and escalations
  • Enhanced Technical Assistance Center (TAC) response and escalation times
  • Proactive support provided by the SAM, such as recommendations on software upgrades and releases, health checks, and more
  • Access to Premier Monitoring, part of our remote network monitoring service
  • Customers see very few, if any, critical network events
  • Faster time to resolution
  • Network optimization through better maintenance and enhanced monitoring
  • Customers can transition to new technology more efficiently

How to get support with a Brocade Direct Support contract

Phone Support
North America: 1-800-752-8061 (Toll-free)
International: 1-669-234-1001 (Not toll-free)
See below for International Local Numbers

Online Support
24x7x365 online support
Click here to create a case
You will receive an automated email with a case number.

 

Europe, the Middle East and Africa
Asia Pacific
Latin America

 

Software Downloads and License Management

Search for Software

Manage your Software Licenses

Community and Forums

Connect. Learn. Share. Visit the Brocade Community and join the dialog.

 

Support Resources

Security Advisories
End of Life List
Brocade Education
SAN Standards
​Support Tools